Writing on UX and product management to connect today's discourse with classic insights that the industry forgot.
Problem Design
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Jan 18, 2026
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7 min read
Skipping to designing the solution before you have adequately designed the problem is not speeding you up, but slowing you down.
Systems Thinking
Jan 11, 2026
11 min read
The stories we are telling around user research and LLMs have locked us into a doomed framing. Reject the very notion that it is "better than nothing."
Jan 4, 2026
Being able to quantify outcomes doesn't make them meaningful. Moving past artificial metrics requires building shared intention with colleagues.
Dec 26, 2025
6 min read
The causes of burnout are systemic. You can't get out of it just by trying harder.
LLMs
Dec 20, 2025
The backlash against "AI-in-everything" is rising. Only execs are surprised.
Feedback Loops
Dec 14, 2025
9 min read
Design is being hijacked to create legitimacy for bad ideas. We can do better.
