Writing on UX and product management to connect today's discourse with classic insights that the industry forgot.
Systems Thinking
+1
Sep 20, 2026
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5 min read
Claude is not a colleague, collaborator, or sentient being. It is a SaaS product.
Sep 13, 2026
4 min read
AI may make your job easier, but that effort has just been shifted onto your users. They are noticing it and they hate it.
Teamwork and Leadership
Aug 23, 2026
3 min read
The "optimization" you achieve by automating interfaces between colleagues is always going to be self-defeating.
Aug 16, 2026
AKA "LLMs can't fix your shitty internal culture"
LLMs
Aug 7, 2026
What if the cure for getting a grip on this moment wasn't a pound of artificial intelligence, but an ounce of the natural variety?
Jul 26, 2026
Despite execs' best hopes for automating their own jobs, technology will always remain downstream of decision-making.
