Writing on UX and product management to connect today's discourse with classic insights that the industry forgot.
Problem Design
+1
Jul 19, 2026
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5 min read
Your first idea for how to solve a problem is most likely to be a low-impact hack. Delightful user experiences require a higher level of thinking.
Systems Thinking
+2
Jul 12, 2026
6 min read
Software is now something we do TO users, instead of something that we make FOR them.
Jul 6, 2026
No amount of tooling will let product teams move faster than being trusted to own their process. That trust is earned through rigor rather than mere velocity.
Jun 28, 2026
4 min read
Productivity gains among frontline employees can't counteract the abdication of responsibility at the executive level.
Metrics and Data
Jun 21, 2026
3 min read
Recording people without consent — once seen as a brazen privacy violation — has become thoughtlessly routine, both in meetings and on the street.
Feedback Loops
Jun 13, 2026
The methods we take for granted have load-bearing requirements that have already gone extinct in many organizations.
