Quantifying impact, data-driven decision-making, and measureship.
Metrics and Data
+3
Sep 12, 2025
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9 min read
The role of UX is not only to change the behaviors of users, but also to influence the behaviors of stakeholders. Adding AI tools to this process only undermines alignment.
+1
Aug 10, 2025
7 min read
User research makes the most difference when findings challenge closely-held assumptions. But the truth is often unpopular.
+2
Mar 8, 2025
You'll never be able to make effective trade-offs without thinking holistically about the entire system, and the other people within it
Feedback Loops
Feb 14, 2025
Elevating quantitative methods above all other ways of informing decisions is a great example of "making things worse by making them better."
