In order to act, we need to turn information into knowledge, and create appropriate mental models.
Teamwork and Leadership
+1
Oct 19, 2025
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7 min read
If you want to do strategy, you must be willing to do process transformation first.
LLMs
+2
Sep 21, 2025
8 min read
Cutting down on collaboration tricks you into thinking you're going faster, but it destroys the divergence effects that make the design process valuable.
Metrics and Data
+3
Sep 12, 2025
9 min read
The role of UX is not only to change the behaviors of users, but also to influence the behaviors of stakeholders. Adding AI tools to this process only undermines alignment.
Problem Design
Jul 12, 2025
Fear is choking out thoughtfulness in tech, and it can't be replaced with "more productivity" — because productivity is not what motivates corporate layoffs.
Apr 21, 2025
10 min read
By justifying decisions on the basis of taste, designers are throwing away the influence they need for preventing low-value feature bloat
Mar 16, 2025
At the root of design's crisis is an incentives crisis throughout tech. But we have tools that let us cut through the magical thinking of feature factories - if we're willing to use them.
Feedback Loops
Feb 21, 2025
Using LLMs to rush the design process to the output at the end cuts out the very feedback loop that makes design worth doing in the first place.
