Discussions of how large language models (what's usually called 'AI') are impacting product practice.
LLMs
+1
Nov 2, 2025
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8 min read
Andy Jassy wants you to think that velocity can make up for lack of strategy. But "build, measure, learn" only works if you're willing to learn.
Feedback Loops
Sep 27, 2025
7 min read
Local throughput optimization always externalizes costs onto downstream colleagues.
+2
Sep 21, 2025
Cutting down on collaboration tricks you into thinking you're going faster, but it destroys the divergence effects that make the design process valuable.
Metrics and Data
+3
Sep 12, 2025
9 min read
The role of UX is not only to change the behaviors of users, but also to influence the behaviors of stakeholders. Adding AI tools to this process only undermines alignment.
Problem Design
Sep 7, 2025
Deliverable artifacts are only a small part of the social system that product development entails. Any "productivity" gained by ignoring that system is an illusion.
Aug 24, 2025
10 min read
Without thoughtful guard rails, asking people to clean up after machines doesn't make machines better — it makes people worse.
Aug 17, 2025
Shortcuts to establishing the legitimacy of design sabotage your ability to achieve anything meaningful.
Aug 1, 2025
"Inevitability" means design decisions are no longer informed by user needs; now they are unilaterally imposed. The users are the ones being designed.
Jul 20, 2025
By emphasizing design's role as a producer of visual outputs, our leaders have eroded the entire justification for UX as a practice.
Jul 6, 2025
When outputs are valued above all else, hallucinations and slop aren't bugs — they're features.
Jun 20, 2025
Tech companies are only pretending to innovate, through copying futuristic aesthetics from science fiction without understanding their purpose.
May 31, 2025
12 min read
Some leaders are starting to realize the extent to which AI has broken their ability to prioritize and ship value. Others are still doubling down.
May 23, 2025
As managers continue to outsource data-gathering and decision-making to LLMs, the person above you on the org chart is transforming into a chatbot's clerk – and leaving product teams with the consequences.
May 18, 2025
Leaders who surrender their point of view inevitably arrive at the same conclusion: we must solve every problem for every user. This approach demolishes the possibility of real impact.
May 9, 2025
The dream of being able to generate working websites will remain out of reach until UX redefines its practice around semantic structure rather than layouts.
May 4, 2025
Unmoored from user needs as the driver for decision-making, executives increasingly perform innovation for their peers. Today, that means AI products and AI workflows – no matter the cost.
Mar 8, 2025
You'll never be able to make effective trade-offs without thinking holistically about the entire system, and the other people within it
Feb 28, 2025
5 min read
Algorithmic search has pushed both users and designers towards design patterns that use removing friction as an excuse to take away control. But some tools are bringing thoughtfulness back.
Feb 21, 2025
Using LLMs to rush the design process to the output at the end cuts out the very feedback loop that makes design worth doing in the first place.
Jan 24, 2025
User research would have prevented this week's extremely expensive mistakes - but leaders are determined to keep making them.
