Research is leadership, and code can help (but only in the right places)
Code was never the blocker in delivering customer value — and the easier writing code becomes, the more it distracts from the work we must do to unblock productivity.
See what is happening, not what is supposed to happen
The stories we are telling around user research and LLMs have locked us into a doomed framing. Reject the very notion that it is "better than nothing."